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Customer Engagement

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Customer Engagement

7073彩票平台A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service,?personalization in retail, loyalty programs, and more.

How Giant Food Stores is Attracting Families with AR and Experiences

As improving the retail experience weighs on many grocers’ minds, GIANT Food Stores has recently made two moves to attract families to its grocery stores. Take a photo tour of the Ahold Delhaize USA-owned retailer’s new augmented reality experience and The Berenstain Bears Treehouse at its flagship.

Getting to Know the Customer 1:1

7073彩票平台Technology is transforming not only the retail landscape, but also consumers’ expectations. The 2019 Personalization Industry Survey helps identify how retailers are personalizing their offerings today, and where they’re looking to grow.

The regional grocers can now tap into shopper data and behavior, using sophisticated machine learning algorithms to serve relevant product content to customers throughout the shopping journey.

H-E-B has jumped ahead of Amazon and Costco to dethrone Trader Joe’s as the top U.S. grocery retailer in the 2020 dunnhumby Retailer Preference Index. Uncover all 14 grocers on the list and garner key findings from the study.

Buy-online-pickup-in-store, better known as BOPIS, isn’t just a trend — it’s becoming a staple of modern retail. RIS takes a look at how far the retail industry has come with this tech and examines where top retailers are with their BOPIS plans in 2020.

7073彩票平台 Retail has been rapidly evolving and 2020 will be no different. To stay ahead, retailers need to know the hot trends before they emerge. You don’t want to miss industry insider Justin Honaman’s annual look at the top retail tech trends to watch in the New Year.

Amazon said this holiday season was “record-breaking” with “billions of items” ordered worldwide and a surge in Prime usage, including more than 5 million new customers using the membership service in one week alone. Get the details.

7073彩票平台 While mobile services are booming, many retailers have struggled managing their mobile deployments correctly with challenges sometimes outweighing benefits. Learn how to optimize deployment.

7073彩票平台 What defines customer experience today and how will it evolve through the year 2030? A comprehensive global research study reveals four new retail rules to abide by in the coming decade: where we are today, where retail will be by 2030, and the technology in play for each.

Retail is undergoing a period of rapid evolution, and much of that change is being introduced by new players in the market. Now in its second year, RIS takes a look at the retail startups we believe are having the greatest impact on the industry thanks to their unique business models.

Lululemon athletica is pushing harder into personalized retail with events, experiential stores, and increased digital capabilities, and its CEO says the athletic apparel retailer is “pleased” with the results. Find out how new stores are performing and what enhancements it made to the website and app.

7073彩票平台 Customer feedback is critical to every retailer and essential to the "2020 RIS Software LeaderBoard." Based on retailer feedback, here are the top-10 software vendors of the year.

Our readers have been highly interested in store closings this year, indicating upheaval in the retail landscape has been on many minds. Readers also clamored to find out about new stores and technology from retailers that are proven influencers.

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