Customer Engagement

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Customer Engagement

7073彩票平台A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service,?personalization in retail, loyalty programs, and more.

Dick’s Sporting Goods Bets on the Store

7073彩票平台Dick’s plans an “elevated level of investment” in its stores this year, as BOPIS contributed to e-commerce growth. From optimizing inventory and floor space to driving athlete engagement, find out what the sporting goods retailer has in store.

RIS Seeks the Next Retail Influentials

7073彩票平台RIS needs your nominations for Influentials 2020: Top 10 Movers and Shakers in Retail! Find out who is eligible and honor a deserving executive today!

The two companies are co-developing a number of solutions designed to effectively manage business processes and customer experience.

Walmart continues to bolster its grocery business, with its latest move including consolidating its two mobile apps into one.

7073彩票平台Rite has launched a Registered Dietitian Virtual Chat program to enable?shoppers to ask questions about diet and nutrition without having to go to a store for an in-person?consultation. Get the details.

A look at how the retail industry is coping with COVID-19, from the macro to the micro level. Find out what Costco, Instacart, Trader Joe’s and more are doing to meet the rapidly-evolving situation.

Fleet Feet has opened a new concept shop weaving together its 3D foot-scanning technology and personalized experience with home delivery. Find out more.

Providing a low-friction returns experience isn’t enough to satisfy consumers anymore, as they're beginning to consider the impact their return shipping has on the environment.

7073彩票平台 Lowe’s website is still “under construction,” CEO Marvin Ellison said, but the home improvement retailer expects to gain a sales boost this year as the e-commerce work is completed, and will also roll out its new POS system to improve the customer and associate experience. Get the details.

Walmart may begin testing a membership program to take on Amazon Prime as soon as this month, begging the question of whether consumers would pay for two very similar offerings. ?

Walgreens first piloted Postmates, which brings its health and wellness, convenience items and select over-the-counter medications directly to consumers, at select New York City locations last year.

The retailer first piloted the service, which brings its health and wellness, convenience items and select over-the-counter medications directly to consumers, last year.

7073彩票平台 The e-commerce start-up partners with social media influencers and brands to reach consumers who want anything but mainstream.

7073彩票平台 At a time when brick-and-mortar stores are closing, the grass is greener at PGA TOUR Superstore, which grew its customer base by half a million in 2019. Hear how the golf retailer is winning over customers with experiential retail in this exclusive interview with its SVP of operations, Randy Peitsch.

Miller was given the award for her work in transforming Neiman Marcus into a nimble and personalized luxury retailer. Most significantly, this included shifting the company to maintaining a “cloud-first” strategy.

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